** All cancellations that are requested that are NOT due to items not being in stock or delayed by the manufacturer are subject to a 5% processing fee. If you decide to cancel for any other reason you will not receive this 5% fee back We will absorb these fees if we do not have the item in stock OR if you agree to the original ETA and that ETA is NOT met. When you place an order with us we pay credit card fees that are NOT returned back to us. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement. If you modify, install, or alter the item in any form, we cannot accept it as a return. Cancellations are not allowed on special order parts.ĪutoTalent DOES NOT REFUND SHIPPING CHARGES. These special order items cannot be returned or resold. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These items generally require a deposit or paid in full. Some items may be special order specifically for the customer’s vehicle. Some packages shipped from the manufacturer may or may not require signatures for package release. All products shipped from the AutoTalent facility are shipped via FedEx, USPS, or USPS. No items will be returnable after 30 days. All items wanting to be return MUST be reported within 30 days of the original invoice date. Shipping is non refundable in either direction unless approved by AutoTalent. We cannot accept a return on special ordered or custom items. To return an item, it must be in brand new condition with original packaging. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee unless otherwise specified. If you are in a rush for an order or require special arrangements then please contact us and we will accommodate you. Once the product is received back and inspected, a replacement or credit will be issued. DO NOT send it back to the return address without written approval from AutoTalent. Make a list of the damaged or lost item(s)ĪutoTalent will contact the shipper once we receive the email info above to schedule a pickup if needed. Keep the product with its original packaging and box If you receive a damaged product, please do the following:

All damaged items must be reported to the shipping carrier immediately and you must notify AutoTalent within 48 Hours of receiving your order. In the event a product arrives damaged to your location, please follow the steps listed below. Your item is subject to ship from our facility in Los Angeles or drop ship directly from the manufacturer. If an item is out of stock we will promptly contact you.Īll products are shipped via UPS, FedEx and USPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.Īll in stock orders placed before 12PM PST will ship within a day.

We can ship to virtually any address in the world.

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